E-sim

[Tetiana69]

I have a simple question, I transferred my number from Rogers to Public Mobile and lost my phone, but I still have a physical SIM card that is most likely blocked by Rogers. How can I reactivate the E-SIM for my phone number, so as not to use another phone number? I have an active Public Mobile plan. I can’t write a ticket because it always gives me an error and it’s impossible to contact support.

[softech]

@Tetiana69 

sim card are one time use, once activated once, it cannot be reused. Also, you need a PM sim card here.  You can buy a physical sim from your local Telus/Koodo store 

If you want to activate eSIM, you will need to buy a new one for you replacement phone  To rebuy new eSIM, First, download the app on your new phone, click ⊕  or  ⧁  at the bottom left to bring up the menu and go to Subscription & Add-on page, scroll down to the bottom and click Shop SIM Card Now.  You can buy and install eSIM from there

[HALIMACS · Accepted solution]

@Tetiana69 

You lost your phone with the physical Roger's SIM card in it, or a Public Mobile SIM card in it?

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