Duplicate charge for roaming package purchase

[H-man1]

On February 14, 2023, I was charged twice for a roaming package I had purchased. Please credit my account for $33.60, the amount I was double billed for.

[H-man1]

The charges appear on my VISA statement as two distinct charges on the same date. I've already opened a ticket for this overcharge, so please credit my account for the amount of $33.60 that I was overcharged. 

[softech · Accepted solution]

@H-man1 so, one of them was never used? 

you see on payment history showing both purchases?

any chance one of the charges just sitting in Available Fund?

if PM really took the money for both , open ticket with them 

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there