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Drop calls

Good Citizen / Bon Citoyen

Hi Folks!  Anyone experiencing drop calls. My phone is dropping calls


Mayor / Maire

@Cucumber999 wrote:

Hi Folks!  Anyone experiencing drop calls. My phone is dropping calls

@Cucumber999  - can you try your SIM into another compatible phone to see if the issue persists?


If you are unable to do this, or if the problem still happens, try manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily), and see if that improves your service.

Deputy Mayor / Adjoint au Maire

Are you in good reception area (not in basement) 


data on the device works?

Also you can try re-seating the SIM while re-booting the device.

Mayor / Maire

Hi @Cucumber999  , you have  drop calls while you are on a call?   You notice if it happen at any particular time, like always 1 minutes into the call? or Random?


What brand/model is your phone?  A phone will not enough compatible bands could have caused the issue


Also, you have drop calls issue everywhere? or just some particular location?



You tried reboot the phone?

Not applicable


Check the status of service outages for your service Telus Service Status.

Mayor / Maire


Did you check to see if you are within the Telus coverage?

PM coverage 

Not applicable


can you do troubleshoot your device,


you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  


and you can try to reset network settings and Changing APN Settings,
for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 


APN Settings On An IPhone

click Here link, 


How to reset network settings on an Android device
  1. Open the Settings app on your Android.
  2. Scroll to and tap either "General management" or "System," depending on what device you have.
  3. Tap either "Reset" or "Reset options."
  4. Tap the words "Reset network settings."

   or visit  Here link,


APN Settings On Android device

click Here link,


Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.


and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 


for android visit Here link ,


and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.


try to check update your device,


you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue.

Need Help? Let's chat.