Double charged

[Nanasof8]

• My US plan was charged twice

[JL9]

More details will get you the most accurate resolution. Either way it may be easier to make sure the extra charge is in your available balance and use that either for renewals or add ons going forward

[hTideGnow · Accepted solution]

HI @Nanasof8   Do you see it charged twice on the credit card or on My Account's Transaction?

Also, by "US plan" , do you mean the US Roaming Add-on you purchased or the regular plan renewal got charged twice?

First check your transaction history on My Account.  Maybe posted a screenshot so we can understand more

Or if you rather talk to CS Agent, please open ticket  at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

• start by typing : Contact CS Agent
• then Click "Contact Us"
• then Click "Other"
• finally Click "Click here to submit a ticket"
• you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Yummy]

What do you mean 'US plan'? There is only PM Plan with unlimited calls to US. Or do you talk about US add-on?

[iliketotalk]

@Nanasof8 

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@Nanasof8 wrote:

• My US plan was charged twice

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@Nanasof8 are you looking on your cc statement  are you sure one isn't a pending charge?is the rest showing as available funds in your account?