Double charged

[sohosynergy]

I reactivated my account today and I see double charges of 28.25 (25.00 +tax) taken out of my account when there should have only been one charge of 28.25

[kb_mv]

@AE_Collector  My Visa shows "Authorized Transactions" and "Posted Transactions. I only concern myself with the posted transactions as those are the ones that show up in / affect my balance. I keep an eye on the others to make sure they clear. An explanation from my bank is below: (note the line in between red arrows, this would make appear that I was charged twice)

 

[AE_Collector]

@gblackma 

Yes I agree with that. It seems like a test that funds can be collected from the account and then the actual charge goes through and the test disappears soon after. I don't know what the scenario is exactly.... a credit card that PM (or any other retailer) Hasn’t charged to in awhile or something else. Easiest thing to do is give it a day or two and check again.

AE_Collector

[gblackma]

@sohosynergy  sometimes theres a pending and an actual charge for the same amount. The pending charge usualls disappears at days end. I notice this when I pay for something and check my  credit card account immediately online. Please check again again now. Welcome to PM. Stay safe..

[Jb456 · Accepted solution]

Log into your self serve account. Is there an available balance there for the additional charge?

If yes, I suggest you leave it in there to cover you next 30 day payment as it could take weeks to be issued a refund.

If no you will have to contact moderators via the question mark.

Also ensure its an actual double charge and not a pending authorisation. When you do a transaction on a credit card it goes to pending authorisation. Then charges you and the pending authorisation drops of after a few days.

To reach moderators click the question mark bottom right.

 

[yanzhiqiang]

Check your credit card statement or bank account see if it is really charged twice.

[shaker]

It will show the extra amount as Available funds.

You can ignore it , if you can.

If you cannot, Create a Ticket using Virtual Assistant, Simon.

And report the matter to The Moderator Team below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Regards.

[Anonymous]

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@sohosynergy wrote:

I reactivated my account today and I see double charges of 28.25 (25.00 +tax) taken out of my account when there should have only been one charge of 28.25

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What exactly did you do to reactivate? What is the balance in your Available Funds now?

The other charge might also be a Pending charge on your payment card that would get reversed soon.