Double charged

[YOUSIF749027]

Openned a new account and got double charged.   Please fix

[YOUSIF749027]

I opened an account via chrome mobile android browser and after they take a payment it asks to download app and continue to register on app.   The app does not allow me to finish registration without a payment,  so causing this double payment.  it is a bug/ process issue on why the app does not see my first payment.   both payment posted on credit card,  but do not see extra credit in my account.  Opened a ticket with agent.  thanks all for your help

[YOUSIF749027]

i am ok if i see the extra funds in account for following month,  but don't see it in account and double payments are posted on my credit card.  thanks

[BKNS27]

@YOUSIF749027 

If you confirmed were double charged. The extra funds will remain in your account as credit to pay your next month’s bill. You can contact a CS_Agent for a refund but it will take up to 30 days to process…same time for your next month bill.

[TheSterlinger]

He can use a link below to submit a ticket to our Public Mobile CS agent and they can help you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Sansan]

Hi,

Where do you see the double charges? Have your credit card statement printed already with it?

Please not this can be pending and only 1 charge, the correct charge will be posted to your cc account. Pending charges can appear for up to 5 days before posted.

If you are seeing this on your printed statement,  then message the below to inquire.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @YOUSIF749027 

please confirm with your credit card first and check if both are real charges or maybe one of the two just pending

if both are real charge, please submit a ticket with CS Agent here and request refund
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1 · Accepted solution]

@YOUSIF749027  First make sure one charge isn’t just pending if both charges are posted then submit ticket with support 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437