@sommet wrote:
Refurb. Unlocked. Just got it, have only tried PM.
@sommet okay I suspect one of the two things I mentioned above to be true. It's going to be difficult to confirm without access to a Consumer Cellular SIM card. If you had one, and the phone recognized it and worked with it inserted, then we would conclude the phone is carrier locked to Consumer Cellular and you need to contact them and convince them to give you an unlock code; OR, if the SIM still didn't work, you almost certainly have a defective phone. However, given that they are an American provider, I'm guessing you are not near someone with an active Consumer Cellular SIM card to test.
Actually, on Consumer Cellular's FAQ page (https://www.consumercellular.com/help/billing), they note this:
Phones purchased from Consumer Cellular must remain on our service for a designated period of time before they can be unlocked. After that, customers may request that the phone be unlocked so long as the device has been paid in full, and the account in question is not past due. If your device was originally purchased from another carrier, the phone would be subject to that carrier’s unlocking policies.
This leads me to believe that the phone was likely sold as locked to Consumer Cellular and that the original owner may never have gotten it unlocked before getting rid of it (in whatever manner that it wound up in your hands). It might still be worth contacting them https://www.consumercellular.com/contact to see if they can and are willing to help you unlock the device, to see if that helps. However, if the original owner had an outstanding unpaid balance, they may not be willing to help.
>>> ALERT: I am not a moderator. For account or activation assistance, please
click here.
