12-05-2023 08:45 AM
I changed my my plan and it's starting today. Could this be a problem?
Solved! Go to Solution.
12-05-2023 09:02 AM - edited 12-05-2023 09:02 AM
next time when changing plans make sure to manually add funds to the total amount of the plan you wish change to. this is a common glitch that happens when autopay is used
12-05-2023 09:01 AM
@Naimedir "They say submitting a ticket isn't helpful because nobody answers "
The chatbot/ticket system is hit and miss, but the link you've been given is for a private message directly to a customer service agent. If you don't get a reply in an hour or two check your private message Sent folder to make sure your message actually went. If you don't see an envelope icon at the top right of this page indicating a reply, then click on your avatar and see if there is anything under Messages. Replies are easily overlooked when there is no envelope (which depends on device).
12-05-2023 08:57 AM
I submitted the change a week ago on renewal. It's today
12-05-2023 08:55 AM
HI @Naimedir
this is a very common problem after a plan change.
First reboot the phone once and then try to click Reset All Networks
if same, please submit a ticket with CS Agent and they can refresh your account to fix it
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
12-05-2023 08:55 AM
Did now. Thanks
They say submitting a ticket isn't helpful because nobody answers
12-05-2023 08:51 AM
Just data isn't working
12-05-2023 08:51 AM
@Naimedir Did you change plan immediately and not on renewal ? If so try to reboot the phone and or reset network settings see if that helps . If same you can use this direct link to support to help
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
12-05-2023 08:49 AM
@Naimedir Are voice calling and texting working and it's just data that isn't, or is nothing working?
12-05-2023 08:48 AM
You can speak submit a ticket to a Public Mobile CS agent to see why you don’t have mobile data.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437