Does Public Mobile actually have any support?

[SeanLiu]

I've been waiting for my number port over from Rgs since yesterday afternoon. Submitted a ticket last night, no response, not working. This morning still not working.

This chatbot just won't route me to a real person. Customers do have real needs to talk to real agents for urgent matters.

[Phil_Adelphus]

@SeanLiu   PM support work hours are 9 a.m. to 10 p.m. eastern time so night is not the best time to expect a quick response.  Porting numbers can have issues between any two providers so best not to do it at the last minute but allow a few days buffer - unless you were on Rogers pay as you go I think they would pro-rate the rest of the your month anyway, at least they did when I switched to PM from them.

[SeanLiu]

Thanks everyone for the help.

Got response to the ticket I opened this morning so number port over is good now.

I would've appreciated had they responded last night though as it was the last day of my rgs prepaid plan so might get some mess to clean up later.

[hTideGnow · Accepted solution]

hi @SeanLiu 

did you check the inbox for agent's reply?  check here

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if no reply still, just message them again for update

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[slusagm]

@SeanLiu 

they are real person 🙂

just submit another ticket this morning.  you will get a reply

[eddieO]

Hi @SeanLiu I'll send you a porting number for you to call, check your inbox in the top right corner