Disabled account i reactivated a few days ago

[Deemufford]

I reactivated within the 90 days now can not log into my account to see if it work

[darlicious]

@Dunkman  @Luddite @ShawnC13 

Some editing help please! thank you

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin 

[darlicious]

@computergeek541 

Can you edit please and thank you.

@Deemufford 

Did you have your account suspended via lost/stolen and make a payment thru 1 855 4PUBLIC with your payment card? Or thru your self serve?

At the moment your account has been cancelled. You have a very small chance if recovery if you paid to reactivate and it only added to your balance. Contact customer support immediately and ask if they will save the account from deactivation because of the account not reactivating when you paid before day 90.

If so and they require a new sim card to do so contact me via private message and I will help you out.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin 

[softech]

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We are here just customers like you.  DO NOT post your personal info.   Please go to modify and remove it.

   (or @computergeek541   , please help to remove it)

What you want to do now is to open a ticket with PM Support using this link:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

At the moment, look like your account is deactivated.  BUT , you have a big chance to get it back if you message them now and check with them.

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

[Deemufford]

(Please do not post your name, address, phone number, credit card number, passwords, or information about your account here.)

[softech]

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@Deemufford wrote:

No just my husbands account comes up I’m xxxxxxxx his is xxxx

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@Deemufford   Please remove you phone number, this is a open forum and you don't want your number posted here

It does look like you number is deactivated at the moment.  Did you get the number from PM originally?  If so, you have a big chance to get it back.  Message them directly now and ask them before it is too late

Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

** a warm reminder , make sure you pay your husband account , too 

[darlicious]

@Deemufford 

Call 1 855 4PUBLIC and enter your 10 digit phone number to check on your account status.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin 

[Deemufford]

I had untiltodaytoreactivate

[computergeek541]

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@Deemufford wrote:

No just my husbands account comes up I’m xxxxxxxxxxxxxxxxxxxxxxxxx

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Please do not provide information such as that here. You're speaking to other customers here and anyone in the world with an internet connection can see these messages.

[Deemufford]

No just my husbands account comes up I’m xxxxxxxxxxxxxxxxxxxxxxxxx

[computergeek541]

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@VIP_Tech wrote:

try to Log In if you can't log in and it's over 90 days of non-payment, your account will be permanently deactivated, 

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As mentioned in the first post, the customer is unable to log in.

[softech]

@Deemufford   was you issue resolved now?  you can login to My Account and confirmed the Account Status is now Active?

[softech · Accepted solution]

@Deemufford 

So, you sure your username password are correct and suspected that the account was closed?

Did you try Forgot Password link?

You said you paid couple days ago, did you click Reactivate current plan after you paid?

No worry, even if it missed, there is a slight chance thing can be sorted out, but you will need to open ticket with PM Support quickly and as them if they can confirm the account status and if they see you paid couple days go.

Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

[computergeek541]

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@VIP_Tech wrote:

Hi @Deemufford 

Reactivate a suspended plan (publicmobile.ca)

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The customer has already stated that the service has been reactivated and as mentioned in the OP is already aware of the 90 day caluse. 

[VIP_Tech]

@Deemufford 

sorry in here we all customer like you and me, no one can go to any account to do anything we just give suggestion to help,

try to Log In if you can't log in and it's over 90 days of non-payment, your account will be permanently deactivated, 

explain your issue in send Private Messages to Customer Support Agent

[Deemufford]

Yes please I am in the USA so do not have my SIM card with me I am on autopay and I did reactivated a few days ago pleasereactivate for me as I have had my number for 15 years and do not want to lose it. 

[VIP_Tech]

Hi @Deemufford 

Reactivate a suspended plan (publicmobile.ca)