Didn’t receive email with QR code

[Gazi10]

I subscribed today from Fido. It seems my porting was successful as Fido sim is not working anymore. However, I didn’t receive activation email with QR code. Only email I received is confirmation of purchase. My eSIM download wasn’t successful. It’s sending text messages to my phone number which I no longer have e access to. How do I fix it?

[lkaw1x]

I ended up purchasing a new eSIM ($5) on the app and it's working now. 

[LeePublic1]

It's a bug, I had that issue when I initially signed up. The next day, my account was back to normal. Given the promotion, I'm sure the support is overwhelmed by support requests.

[Dunkman]

@Gazi10 

Unfortunately, due to the overwhelming popularity of the 50% promos, the wait times are much longer than usual.  Expect 1-2 day wait.  Hopefully, you get a response back today.  

[hTideGnow]

HI @Gazi10 

they will get back to you today.  It was  just a bit of delay as announced: 
https://productioncommunity.publicmobile.ca/t5/Announcements/Support-Updates-50-Flash-Sale-Promotion...

[Gazi10]

I have bought the subscription on Jan 26, 2026 and faced some challenges to activate the eSIM as I have not received any Activation email confirmation.

I was in a situation where my old service provider deactivated my service and I was trying to activate my new eSIM and I was unable to login to my account as it was sending OTP to my number.

Somehow I managed to login on Jan 27, 2026 around midnight and my dashboard is showing your subscription has ended and your last cycle was from Dec 25, 2025 to Jan 26, 2026. To keep your service active you need to renew the subscription. I was so frustrated and I had to renew the subscription.

I have raised the support ticket and I don't know when I'm going to get a response from them.

[Frank52]

If you are using the Mobile App for your activation, the QR code is already installed on the app. Try to reboot your phone to see if you can get past that error message. If it still does not work, you will need to write to customer service and explain them your issue. Here is the link to use to get in contact with them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will respond back to your community inbox so please check on it regular. The only downside is that there are currently very long wait times. The estimated wait time for a response from customer service is 1-2 days due to the overwhelming amount of people taking advantage of the promotion. Hang in there, they will fix your issue.

[lkaw1x]

same here

[Asadt]

I'm having the same issue