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Did not receive data on my plan

sika
Great Neighbour / Super Voisin

I've been using Public Mobile for years, and I got a 95% data usage.
I look into my account, and I've only used about 500mb looking at my history, and I have a 5GB plan.
It looks like it has been using my 2GB Christmas bonus.

I tried to look at my plan details, and it shows:

Oh no! 
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page.

On my billing history, it shows payment that I paid for 5 GB....I don't think it ever got loaded to my account.

I think I might need moderator help.

1 ACCEPTED SOLUTION

Accepted Solutions

softech
Mayor / Maire

@sika 

 

did you check your Usage history.? 

 

First get the current cycle start date , it would be the date you last time you paid PM (Transaction log will have that date). 

 

Then go to the Usage history page https://selfserve.publicmobile.ca/Overview/viewUsageChangePlan/  and use the date picker to filter from the cycle start date.  Check the Web traffic and see if it add up to at least 5GB of data.  Don't trust the sorting feature, it looks sorted but it is not.  So, you have to really go through each page

 

https://selfserve.publicmobile.ca/Overview/viewUsageChangePlan/           . - .      Sample screenshot only.  Remember to hide real phone numbers   https://selfserve.publicmobile.ca/Overview/viewUsageChangePlan/ . - . Sample screenshot only. Remember to hide real phone numbers

 

Also, are you using Android or iPhone? If you have an Android, your device can actually confirm how much data used.  Let us know and I can show you how to check

 

View solution in original post

3 REPLIES 3

Yummy
Mayor / Maire

Full Plan data allowance becomes available on renewal day. Try to access your account with different browser.

If you do not see your data status it means you used all your data for current pay period.

softech
Mayor / Maire

@sika 

 

did you check your Usage history.? 

 

First get the current cycle start date , it would be the date you last time you paid PM (Transaction log will have that date). 

 

Then go to the Usage history page https://selfserve.publicmobile.ca/Overview/viewUsageChangePlan/  and use the date picker to filter from the cycle start date.  Check the Web traffic and see if it add up to at least 5GB of data.  Don't trust the sorting feature, it looks sorted but it is not.  So, you have to really go through each page

 

https://selfserve.publicmobile.ca/Overview/viewUsageChangePlan/           . - .      Sample screenshot only.  Remember to hide real phone numbers   https://selfserve.publicmobile.ca/Overview/viewUsageChangePlan/ . - . Sample screenshot only. Remember to hide real phone numbers

 

Also, are you using Android or iPhone? If you have an Android, your device can actually confirm how much data used.  Let us know and I can show you how to check

 

sika
Great Neighbour / Super Voisin

Ugh yeah thanks, the sorting feature is, not to be trusted.