Did not get any rewards/points for loyalty

[cjcc823]

I've been with Public Mobile since 2020. With the old Public Mobile rewards program, I was saving $8/month on my bill (including referrals, auto-pay, and yearly rewards).

From what I understand, I was supposed to get Public Points from all those years of being with Public Mobile. Now, I only have 5 points? This is ridiculous! Can someone please point me to the right direction? I should be getting at least 40 points (4 years x 10 points per year) plus all my referrals (2 referrals).

[Sgrig13]

Good point👍

[hTideGnow]

hi @autist 

but before you leave, tell us what plan you hve now, there are good plans that might save the $6 back

[autist]

I'm about to leave public cell phone after this stupid points system scam and I lost $6 dollars that I saved monthly.

[RPDG22]

Hope is not a plan...... I am very dissatisfied with the new point program too.

[dxn1]

Thanks for the link. @ShaunLockwood 

[HALIMACS]

Of course they do @Klipp 

Was simply suggesting that other user try their luck with suing them - knowing full well it would not be accepted be ANY lawyer.

[nikki4685]

I'm in the same boat. Been with PM for years  and now with the new rewards, ive lost all my loyalty points etc . When i check the rewards page, it says i joined in may 2024!!! So annoying. My bill has doubled now. And i have 6.75 reward points total... which seems ridiculous. 

[Klipp]

Good luck with that! They have a lot more money and most of us!

[ShaunLockwood]

CTSS has accepted complaints and rejected Public Mobiles objection to the complaints so we will see what they do to compensate these people on the old rewards program..

[HALIMACS]

@Asm_5 

If it is a "clear voilation of initial agreement", I'm sure you'll have no problem lining up a lawyer to successfully sue them. 

Let us know how that goes, please. 

[Asm_5]

I'm in same boat.

Until may 31 i was getting $6 saving thru referral, loyalty and auto bonuses but with this forceful reward program getting only 1.75 points. That is clear voilation of initial agreement whereby i was to save $2 on auto pay.

[majid3612]

Asper my discussion with public mobile team, they hope the new reward program can be improved in the future...! 😐😑

[Sgrig13]

exactly same situation! I thought this is about my case 🙂 

[majid3612]

ok, what else have I earned instead?

[computergeek541]

---

@majid3612 wrote:

Any luck in getting back to the old reward program? I lost $5 bonus in my bill this month!!! What else did I get????

---

Sorry, but the old rewards program no longer exists.

[majid3612]

Any luck in getting back to the old reward program? I lost $5 bonus in my bill this month!!! What else did I get????

[ShaunLockwood]

wow thats horrible, file complaint here : https://www.ccts-cprst.ca/for-consumers/complaints/

[ShaunLockwood]

https://www.ccts-cprst.ca/for-consumers/complaints/

[Genevievedeziel]

They sent me an email in April, offering me 15 Public points if I'd go back to them, witch I did on the 30th of April. And they gave me only 5 points. I have send a message and waiting for the answer. This is NOT a good to catch loyal consumers, I'd say it's a scam and I am NOT happy. 

[hTideGnow]

HI @VMF38 

I don't think it is useful. None of those submitted came back with good news

[VMF38]

Where do you file a CCTS complaint? I'd like to give them my input as well into this awful new system of theirs!

[ShaunLockwood]

Exactly.  Not a way to run a business.  Before they were good

[ShaunLockwood]

ya i will be switching companies once i use up all the free data ive accumulated over the 5 years.  Not a way to run a business

[hTideGnow]

HI @ShaunLockwood 

none of those complaint got any good result.  Check the main thread, even the 2 or 3 very vocal members stop posting, you can tell nothing good came out of it

[HALIMACS]

Best of luck, @ShaunLockwood  

[ShaunLockwood]

they have escalated my complaint to senior supervisor, says can take 48 hours to respond ..

[ShaunLockwood]

send a CTSS complaint.  I have.