05-16-2024 10:37 AM - last edited on 05-16-2024 08:15 PM by computergeek541
I've been with Public Mobile since 2020. With the old Public Mobile rewards program, I was saving $8/month on my bill (including referrals, auto-pay, and yearly rewards).
From what I understand, I was supposed to get Public Points from all those years of being with Public Mobile. Now, I only have 5 points? This is ridiculous! Can someone please point me to the right direction? I should be getting at least 40 points (4 years x 10 points per year) plus all my referrals (2 referrals).
Solved! Go to Solution.
Monday
Good point👍
Monday
hi @autist
but before you leave, tell us what plan you hve now, there are good plans that might save the $6 back
Monday
2 weeks ago
Hope is not a plan...... I am very dissatisfied with the new point program too.
3 weeks ago
Thanks for the link. @ShaunLockwood
3 weeks ago
Of course they do @Klipp
Was simply suggesting that other user try their luck with suing them - knowing full well it would not be accepted be ANY lawyer.
3 weeks ago
I'm in the same boat. Been with PM for years and now with the new rewards, ive lost all my loyalty points etc . When i check the rewards page, it says i joined in may 2024!!! So annoying. My bill has doubled now. And i have 6.75 reward points total... which seems ridiculous.
3 weeks ago
Good luck with that! They have a lot more money and most of us!
4 weeks ago
4 weeks ago
4 weeks ago
CTSS has accepted complaints and rejected Public Mobiles objection to the complaints so we will see what they do to compensate these people on the old rewards program..
4 weeks ago
profanity is not allowed
4 weeks ago
If it is a "clear voilation of initial agreement", I'm sure you'll have no problem lining up a lawyer to successfully sue them.
Let us know how that goes, please.
4 weeks ago
I'm in same boat.
Until may 31 i was getting $6 saving thru referral, loyalty and auto bonuses but with this forceful reward program getting only 1.75 points. That is clear voilation of initial agreement whereby i was to save $2 on auto pay.
4 weeks ago
Asper my discussion with public mobile team, they hope the new reward program can be improved in the future...! 😐😑
4 weeks ago
exactly same situation! I thought this is about my case 🙂
a month ago
ok, what else have I earned instead?
a month ago
@majid3612 wrote:Any luck in getting back to the old reward program? I lost $5 bonus in my bill this month!!! What else did I get????
Sorry, but the old rewards program no longer exists.
a month ago
Any luck in getting back to the old reward program? I lost $5 bonus in my bill this month!!! What else did I get????
05-24-2024 05:38 PM
wow thats horrible, file complaint here : https://www.ccts-cprst.ca/for-consumers/complaints/
05-24-2024 05:37 PM
05-24-2024 12:14 PM
They sent me an email in April, offering me 15 Public points if I'd go back to them, witch I did on the 30th of April. And they gave me only 5 points. I have send a message and waiting for the answer. This is NOT a good to catch loyal consumers, I'd say it's a scam and I am NOT happy.
05-22-2024 12:06 PM
HI @VMF38
I don't think it is useful. None of those submitted came back with good news
05-22-2024 11:59 AM
Where do you file a CCTS complaint? I'd like to give them my input as well into this awful new system of theirs!
05-16-2024 09:12 PM - last edited a week ago
Exactly. Not a way to run a business. Before they were good
05-16-2024 09:04 PM
ya i will be switching companies once i use up all the free data ive accumulated over the 5 years. Not a way to run a business
05-16-2024 08:41 PM
none of those complaint got any good result. Check the main thread, even the 2 or 3 very vocal members stop posting, you can tell nothing good came out of it
05-16-2024 08:39 PM
Best of luck, @ShaunLockwood
05-16-2024 06:15 PM
they have escalated my complaint to senior supervisor, says can take 48 hours to respond ..
05-16-2024 06:13 PM
send a CTSS complaint. I have.