12-16-2022 08:24 PM - last edited on 12-17-2022 12:50 PM by Dunkman
Hi I did not get my promotion text what should I do
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12-17-2022 06:44 PM - edited 12-17-2022 08:09 PM
@Spuggetabouti1 wrote:I subscribed to Public Mobile yesterday and texted YES2 to 4911 only to see that I was not eligible for the holiday promotions. Is there a wait time before I can receive the rewards?
The More is Merrier promo expired on Dec 15th. If you didn't activate by then...you're outta luck.
BUT...if I was you, I'd send a message to the CSA team asking to have it applied to your newly started account. Just don't be ticked off if your request is denied...but give it a shot.
New accounts until Dec 31st will be eligible for the promo...
I’m not a customer yet; how do I redeem my holiday gifts?
What else you need to know:
12-17-2022 02:00 PM
I subscribed to Public Mobile yesterday and texted YES2 to 4911 only to see that I was not eligible for the holiday promotions. Is there a wait time before I can receive the rewards?
12-17-2022 11:57 AM
Hi…I also have been dealing with this matter for the past week …with the help from some members on the Community site I was finally able to create a ticket and the agent Carlos(a very big Thank You to him) added my bonus himself. This is what I had to do: I chatted with Simon who isn’t always giving us the option to actually target our problem but put “other” and finally I was given a ticket to create and within 2 hours I had a reply from Carlos…you have to watch on the Community site where the envelope (mail) shows…this is where they will reply to you and from there I explained my problem..he fixed it and I am keeping that in my mailbox incase I have another problem I am going to just re-open that email and go from there…hope this helps you..have a great day🙂
12-16-2022 08:34 PM
Thanks you
12-16-2022 08:33 PM
Click on the chatbot (simon) link down below to contact support.