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Did i lose the promo plan?

smartybrah
Good Citizen / Bon Citoyen

My plan says that im paying the 186$ plan even though i set up the plan change for the 120$ plan on my next cycle. November 22 was my new plan cycle and when i woke up to check it, it said my account was suspended and i had to pay the remaining balance. My credit card was automatically charged 120$ as i was on autopay but to renew the plan i had to pay the remaining 66$ so i payed it to remove the suspension. I didnt worry about it because i thought it was just a glitch and ill get the 66$ back but its still telling me i have to pay 186$ on my next cycle and now im worrying ive lost the plan.

 

 @Shazia_K @Mary_M @Saray_O @Jeremy_M

4 REPLIES 4

Dee
Great Citizen / Super Citoyen
The same thing happened to me. I am just crossing my fingers at this point. The Mods have always helped me out before. So I can only hope they will now :-)...........

Here's one theory of why, but not a resolution:

 

http://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/EXPIRED-vs-SUSPENDED-AVAILABLE-FUNDS-vs-...


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

smartybrah
Good Citizen / Bon Citoyen

Yea, did it a while ago....

probably not going to get a response anytime soon though just wonderingif this happened to anyone else.

neilselden
Town Hero / Héro de la Ville

Hi,

You should get in touch with a moderator to resolve your issue.

 

Follow these suggestions when you contact them.

 

Cheers,

Neil

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