erreur d'activation

[jesuis]

hi, 

a friend of mine activated yesterday but she does not have service since the moment she activated. could you please tell me if the activation really went through?

[Luddite]

@jesuis Edit your post to remove all the personal info.

A few questions would assist us:

1. Did she request a transfer of her phone number from another carrier? If so, which?

2. What message does she see on the phone; No Sim, Enter Code, No Service, Publc Mobile with some bars, etc?

3. What is make/model of the phone? Where was it purchased? Is it unlocked?

4. Does her old SIM still work?

[SD08]

FYI, you should not post personal information in a public forum, including names, phone numbers, and account numbers.  Please send a private message to a moderator.

Moderators need to remove this info from the post above.  
@Shazia_K | @Mary_M

How to contact moderators:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Communit...