Dead phone on Active Account-Can you please update my email

[Blinkeek]

Phone died and email attached to phone is nonexistant and therefore unable to login via code prompt. Can you please transfer account to this email? I am willing to undergo a body cavity-like search to prove my identity if you need credit card/address info.

Thank you

[Phil_Adelphus]

@Blinkeek  Is your sim an esim?  Otherwise you just take out the sim from the old phone and put it in the new one.  Then you should be able to log in.

[Phil_Adelphus]

@Blinkeek  You would need to contact customer service via the chat icon bottom right of this page or, if that doesn't work, send customer support a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Are you just wanting to report the phone missing?   If you have another phone handy you can just switch the sim card over (unless it's an esim).

[eddieO]

Hi @Blinkeek, 

please edit your post and remove personal info likes email addresses as this is a public forum viewed by all.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)