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Great Neighbour / Super Voisin

Why is my data being used up when at home on wifi? 


@Crochet   how much data?  was it under 5mb?

also, make sure you disable Wifi-Assist or Adaptive Wifi.  Those are features to use Mobile Data when Wifi is weak., it could cost you some data 

@Crochet  and your certain wifi was enabled on your phone , before you ran out of data 


add  you can check in your phones settings what apps used the data 

Great Neighbour / Super Voisin

The phone hasn’t left my home for days and im still using data? It used up my plan data and I still have 10 days to go ! 



PM does not update the data usage constantly.  In fact, it only updates it twice a day

So, any entry you see is just a total usage between that timestamp and the timestamp of the previous entry.  So, your morning usage use see does not mean it was used in the morning but a total usage for the last 12 hours.

Also, for correct usage reading, always use Incognito mode to login My Account to avoid reading cached old info

Mayor / Maire

@Crochet  pM up dates the data usage 2x a day your probably just seeing usage you previously used in the 12 hours prior 

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