Data usage not reset at start of cycle

[ESP666]

My wife's PM plan (30-day, 250MB) does not appear to have had its data usage reset at the start of the 30-day cycle. The "Usage History" claims that 176.37MB has been used but the Usage History only shows 71.85MB used. That's about 100MB that has vanished! I had this happen to my plan, too, a while ago. I don't know how many other times it has happened to us or others, but this needs to be addressed.

[ESP666]

So, another user DM'ed me and suggested that I put the phone into airplane mode. Once I did that, magically, 100MB vanished from my usage, so there is fairly close agreement between the daily data usage records and the plan's usage-so-far info.

[ESP666]

Using a Private Browser window didn't help so I have just direct-messaged customer support.

[TheSterlinger]

@ESP666  yes, quite annoying as you have to refresh yourself sometimes 🙄.  Hopefully it will be corrected in the next few updates?.....

Clear cache and sign in again.  Or if using the app, drag the screen from the top a few times.

[slusagm]

if you are using app, drag the screen down for refresh. if you are using browser, use Incognito mode

[hTideGnow]

hi @ESP666  

t could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage