Data ran out but not getting throttled data

[berner]

I was under the impression that after my data runs out I would get unlimited data at a throttled speed. Can someone from support please confirm

[hTideGnow]

hi @berner All Canada-US plans do not have unlimited reduced speed, that's why you are not getting that.  Sorry 😞

[berner]

The plan is

34/month

50gb data in can and US

Unlimited text and minutes

[hTideGnow]

hi @berner what plan do you have?  Check Subscription & Add-on page on My Account, the plan details should have said it

[umnikke8]

Only a certain few plans had unlimited throttled data.

[Handy1]

@berner  are you on a non CAN/US 5G plan ? That’s the only way to have the unlimited throttled 512kbps data 

you need to be on regular 5G plan