Data not working

[Mckay16]

I paid for 3 months up front. The data stopped working and did not restart upon entering into the third month. Literally the worst (non-existent?) customer service I've ever come across from a cell company - which is saying a LOT. So now it's been 4 days without data, in spite of having paid for it.

[srlawren]

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@Mckay16 wrote:

It's not showing how much data has been used /is left. It says I have no ad-ons. The interface is very cumbersome and not helpful. The $20 a month I save (with public mobile) has been wiped out by wasting hours of my own time trying to register for this forum, ask queations and search for hours. I appreciate the help but this is insane to have a cell company without any call centre. I will be advising people to avoid public mobile like the plague unless they place zero value on their time spent troubleshooting issues. I guess like most things, you get what you pay for.

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@Mckay16 okay getting this thread back on track:  what you see here indicates that you have used up all of your plan data.  It's a very unfortuante design, but once you have used up your plan data, it disappears from your add-ons view on the Overview page, as you are seeing.  This is why your data stopped--on a pre-paid plan, once you've used up your allotted quantity, the service stops. You can either purchase data add-on(s) to get you through to renewal, or contact the moderator team (instructions below) to request an early renewal, or live with just WiFi until your renewal date.

For contacting the moderator team:

Spoiler

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

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• Messages are replied to during office hours, in the order in which they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

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• How to view and reply to your private messages

[Anonymous]

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@Mckay16 wrote:

Lol ok bud. Have a good life. 

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I am. Thank you for the good wishes. 🙂 And yourself.

[Mckay16]

Lol ok bud. Have a good life. 

[Mckay16]

Fair enough WRT the 4 days without data. Just too busy to find the time to fix these issues myself until today. This will be reflected in which company I choose for my cell service next time around. Thanks for the help.

[Mckay16]

Thanks for the constructive feedback. I am confused as to why data usage is not easier to track down through the interface, but thats another problem for another day. I'll have to take your word for it that I have run out. 

[Anonymous]

Wow. You are one sensitive dude.

This is a low-budget, no-frills cell service. Yes you get what you pay for. If you would like to pay a small fortune every month at the big guns and get all the service you could ask for then have at it.

But there are a bunch of people here that would be happy to help you out. If it's to do with your account then you send a PM to the mods.

It ain't rocket science.

[will13am]

@Mckay16, are you on a 90 day plan, otherwise you can't pay for a 30 day plan up front for 3 months.  If there is sufficient funds in the account or have auto pay selected, the system will renew in 30 day intervals.  Regardless of that, I suggest you login to your account and check your data usage.  If the overview page does not show data, then you have consumed available data allotment for the renewal period.  Assuming this is the case, you can either buy a data add-on or ask the moderator team to early renew your current plan to restore data usage. 

Going back to your complaint about not having data for 4 days, I believe there is an element of self responsibility here.  If the data stopped 4 days ago, you need to look into your account immediately to find out why that is the case and take the necessary first step to restoring data.  The moderator team is responsive to requests.  However, they do not do routine custodial duties to customer's accounts.  If you don't ask, you don't get. 

[Mckay16]

It's not working. And saying that I'm lazy and not willing to do a little work to save - get off your moral high-ground before whining that I referred to you as a basement dweller.

[Anonymous]

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@@Mckay16 wrote:

Lol... Hand holding? Try having the service work as required basement dweller.

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So it's insults is it?

So did you check your data consumption like the other poster said?

[Mckay16]

Lol... Hand holding? Try having the service work as required basement dweller.

[Anonymous]

Yup. Ain't no hand-holdin' here. If that's what you need then perhaps this service isn't for you. The rest of us LIKE saving our money and don't mind doing a little work to do so.

[Mckay16]

It's not showing how much data has been used /is left. It says I have no ad-ons. The interface is very cumbersome and not helpful. The $20 a month I save (with public mobile) has been wiped out by wasting hours of my own time trying to register for this forum, ask queations and search for hours. I appreciate the help but this is insane to have a cell company without any call centre. I will be advising people to avoid public mobile like the plague unless they place zero value on their time spent troubleshooting issues. I guess like most things, you get what you pay for.

[cappaj]

How much data were you supposed to have for the 90 days? How much does it say you've used out of your total in My Account (on the main page, look under My Data & Add-Ons).

This probably isn't the case, but just to be clear - for a 90-day plan, if you get e.g., 12 GB of data, that's your total amount for the whole 90 day period (i.e., you don't get 12 GB each month for 36 GB total - rather, you get on average 4 GB per 30 days, though you can split up the data any way you want throughout the 90 days). Just mentioning that in case it turns out you used all of your 90-day data in 60 days without realizing how it works (but maybe the issue is totally something different!).

[popping]

Click the following link to send a private message to MOD ask for help. Please include your email address, your PIN, address with postal code to confirm that you are the owner of your account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437