Data not working on my phone

[Ashlarstar]

My plan says it includes 500mb data + 500mb bonus, but data isnt working on my phone. Ive turned mobile data on in my phone settings but still nothing. My self serve shows that my data add-on is active and that none has been used. Help.

[cavemantoronto]

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@Crowman wrote:

My data is not working i have a $40 plan the data is not working 

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Go into self serve account. How much does it say is remaining?

[Crowman]

It was working last month now its not working 

[Crowman]

My data is not working i have a $40 plan the data is not working 

[mh1983 · Accepted solution]

What kind of phone do you have? Have you tried to reset network settings and have you verified the APN settings are correct? https://productioncommunity.publicmobile.ca/t5/Getting-Started/setting-up-apn/td-p/235557