Data not working and 2 days without possibility to receive calls

[Jonadew]

Hi, For days my data did not work. Interrupted. For teo days,impossible to receive calls from my spouse,friends and kids those ones shouting at me "dad,why did not you take my calls since then?" Is there any problem with Public Mobile (PM) hidden to costumers? Today June 27th is worst. No data eventhough home Wifi is shut down. Not sure I am using my PM data writing this report!

[Jonadew]

Hi,thanks for reply. I live in Ontario. I have 20gb. Atmost I use 5Gb every month,simply because no time for games or calls. At work we have free Wifi. Before calling for help I reste and shut down everything. But nothing. Service strated working itself the 3rd day... Poor me.

[hTideGnow]

hi @Jonadew 

I understand your frustrations. After issue is resolved, ask agent for compensation or at least a credit for the days you had no service 

[Jonadew]

Hi, thanks. I did reset my nework settings. APN settings are ok too. Public Mobile should check at its side if no breakdown service happens these days. I mean, it is not fair being without service that is alreay paid.

[hTideGnow]

hi @Jonadew you have submitted a ticket with PM agent yet?? what did they say??

[Jonadew]

Hi, I checked. My data is not limited. I had 18.35 Gb left. Every month,on average I use atmost only 5Gb. The worst is I can't reach sometime people when I call at less than 9 miles...

[Jonadew]

Thanks.

[Neil11]

You will need to contact customer service agent to fix your issue.  Either via the following link:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @Jonadew 

your data problem, check if your phone has data limit set, maybe you reached the limit set on your phone

And voice, there is an ongoing voice problem, so tell your kids once PM fixed it, it will be all good  🙂

[Chalupa_Batman]

Hello @Jonadew 

Dumb as this may sound, have you restarted your phone? Have you tried your SIM card in a different phone? Have you tried to reset your network settings? And finally, what about your APN settings? They should be mb.sp.com??

[slusagm]

@Jonadew 

the voice problem could be related to this (even you might not be in Quebec):

https://productioncommunity.publicmobile.ca/t5/Get-Support/Failure-of-3G-wireless-services/td-p/1222...

For data, you sure you didn't used them all? how much data you have per month? Try Reset all network