Data not working after getting new plan

[Deepg821]

My plan was upgraded today but it seems like mobile data isn't working. Data is on and nowhere near finished. I have a Huawei Mate 20 Pro.

Thanks! 

[hTideGnow · Accepted solution]

hi @Deepg821 

reboot the phone once

if it still does not work, then please ask support agent to refresh your account

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437