Data not giving internet access to the Wechat app

[SallyHao]

Today is my first day using the phone plan I set up with public mobile. I went outside and used around 103MB of data before I suddenly can no longer get internet access to my Wechat app with my data on. But with public wifi or my friend's hotspot, my Wechat app can work without any problem. My phone plan contains 3GB/month in total and I only used 103MB. Therefore, could anyone tell me what is wrong here?

[SallyHao]

Hi. I still haven't tried it since it's the long weekend and I don't really need to go out. Will let you know later whether the problem is solved!

[BKNS27]

@SallyHao 

Great that it is finally working but let us know if it worked today.

[softech]

@SallyHao   You actually do not need to change the APN settings if you have data access to other app.  If browser app works, mail client app works, it is just the app settings blocking the use of data on WeChat

Easy way is the Hold on the Wechat icon, then pick App Info and the check the Access permission, make sure data is allowed, enabled

if that does not work, try to uninstall the app, reinstall and the app permission will start from default again. 

Also, check if you have installed any security app on your phone, it might be the security app that decided to block WeChat the internet access

[darlicious]

@SallyHao 

Make sure you have enabled mobile data for the WeChat app. Go to settings>>mobile data >>network access>>check that the mobile data permission is enabled for the WeChat app.

Reboot your phone. If the WeChat app still cannot access mobile data uninstall and reinstall the app. If you're still having problems double check that the date and time are correct if not in your settings access date and time and set it automatically.

[esjliv]

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@SallyHao wrote:

Yes, I did the rebooting after putting in my SIM card. I think you didn't understand my problem here. My problem is that the data was working for me during the day and then suddenly stop working for certain apps.

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@SallyHao - you said data works for other apps without issue?

What other apps do not with with data? Go to the apps in your phone and check those settings. 

You could try to uninstall and reinstall Wechat, but the other apps with issues is odd.

Were you able to use data with Wechat previously?

Try a Reset of your device's Network Settings. See if this resets things at all for you. This also resets Wi-Fi networks and passwords, cellular settings, VPN and APN settings, and connected Bluetooth devices that you've used before.

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

[SallyHao]

I just changed the APN settings according to the website link you provided. From that webpage, I found this website that has further instructions on APN settings for different phones: https://apn-canada.gishan.net/en/apn/public-mobile

However, my phone is Honor V20 and it doesn't have this model on the webpage. So I changed my settings according to those for Honor V30. I already rebooted my phone. I will see if it works well for those apps tomorrow when I go outside again for a day using my cellular data!

Thank you for your help!

[BKNS27]

@SallyHao 

If everything matches on the APN settings, the last thing to do is contact a CS_Agent to see if it could be a backend issue on PM side.

PM staff hours are 6:00am to 10:00pm EST so they are off now but will get back to you in the morning. Keep your eyes on the envelope icon when they reply by to you by private messaging.

[BKNS27 · Accepted solution]

@SallyHao 

The only other thing I can think of is checking the APN settings on your phone and see it if matches:

https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone 

[SallyHao]

I have Honor from Huawei

[BKNS27]

@SallyHao 

Just covering all bases. What phone do you have?

[SallyHao]

Yes, I did the rebooting after putting in my SIM card. I think you didn't understand my problem here. My problem is that the data was working for me during the day and then suddenly stop working for certain apps.

[BKNS27]

@SallyHao 

OK, if you picked a new number. Did you power off the phone before putting the SIM in your phone?

If not, try rebooting the phone by holding down the power button and turn off the phone then power back on again and see if that works.

[SallyHao]

I picked a new number as I did not have a Canadian phone number. I made sure the cellular data is enabled. The data works to provide internet access for most apps, but not Wechat. And sometimes the data also doesn't work to provide internet for google maps.

[BKNS27]

@SallyHao 

Did you port your old number over to PM or did you pick a new number?

It sounds like the porting was not completed.

If so, did you leave the old SIM in your phone and replied to the text confirming you are porting over to PM? There was a 90 minute window for you to reply or the porting will be cancelled.

Please let us know if you ported over or pick a new number so we can help further.

Also check to see if the Cellular Data is enabled (turned on) in your settings.

[SallyHao]

No, it's an old phone that I have used for three years. I did not update any app and it was only 102.42MB used as of now, according to my account.

[cellphoneuser1]

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@SallyHao wrote:

Today is my first day using the phone plan I set up with public mobile. I went outside and used around 103MB of data before I suddenly can no longer get internet access to my Wechat app with my data on. But with public wifi or my friend's hotspot, my Wechat app can work without any problem. My phone plan contains 3GB/month in total and I only used 103MB. Therefore, could anyone tell me what is wrong here?

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Is it a new phone?  New phones use a lot of data to update apps and OS.  It sounds like all 3GB got used but log into your account to check.  Is that your phone reporting 103MB or your account says it?