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Data is not working

Marigold1
Great Neighbour / Super Voisin

My data is not working after having my phone on airplane mode for a month. I have toggled airplane mode on and off, powered off and on, restarted the phone. Data still isn't working. Help.

5 REPLIES 5

Marigold1
Great Neighbour / Super Voisin

I had to manually setup the network with info sent to me by a CS Agent after a long delay.

AK32
Model Citizen / Citoyen Modèle

have you made sure your plan is still active and paid?

if so, check in your phone settings to make sure "cellular data" is turned on.

If you've done the above steps, then i would try a network reset, which will erase all wifi connections/passwords.

Marigold1
Great Neighbour / Super Voisin

Where do I find this on my Samsung phone?

Dunkman
Oracle
Oracle

@Marigold1 

Maybe try a network reset of phone. Note: this will erase any saved Wifi passwords.

Meow
Mayor / Maire

Airplane  mode just cuts access to network.

Did you check DATA switch in settings as it is separate from airplane mode.

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