Data in USA

[BB3064]

BB3064 just pd $10 for data for my sim to get a iMessage number confirmation and it didn’t work!  How can I get back my $10 when not used at all?  I am paying $12.50 a mo just to keep my number with PM and now $10 pd to receive a 4 number code re banking and it didn’t work.  Can I get my money back if same day and unused?

[hTideGnow]

HI @BB3064   Was your iMessage already setup with your current phone number when you were in Canada? Why you need to pay for roaming to receive the iMessage number confirmatoin?

Also, iMessage number confirmation sent via Text, but you pay $10 for roaming data?

[BKNS27]

@BB3064 

Is your iMessage enabled?

Check under Settings>Messages>iMessage should be enabled.

[Anonymous]

How are you paying $12.50? Are you in the states? That bank would likely be SMS so you should have been able to get it. Do you still see the amount in your Available Funds?

[esjliv]

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@BB3064 wrote:

BB3064 just pd $10 for data for my sim to get a iMessage number confirmation and it didn’t work!  How can I get back my $10 when not used at all?  I am paying $12.50 a mo just to keep my number with PM and now $10 pd to receive a 4 number code re banking and it didn’t work.  Can I get my money back if same day and unused?

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@BB3064  -

Note that purchasing an add-on is a two step process.

You should be able to use it instantly.

1-First you need to add the $ to your account and

2-then add the add-on to your account. (did you make sure you did this step)

Don't forget to restart your phone.

If the $'s are on in your Available Funds you can just leave it there for future renewals. 

[crustylady · Accepted solution]

There are no refunds with public mobile, sorry @BB3064 

Still, you can try and hope:

Customer Support Agents might help.  There are 2 ways to reach them:

1. Create a support ticket by clicking  here , then type Support Ticket, then select Contact Us, then select the topic that more closely matches your request.  Then click  Click here to submit a ticket , or,
2. Send a private message to them by clicking here  

You’ll see their reply in your Community private mailbox in the envelope to the left of your avatar.

[BB3064]

Didn’t Benton in USA for six months.