Data add on

[Cody92]

I bought 3GB data add on with the points I've collected but since my add on has been added onto my account it hasn't been working and wondering how to get it fix this problem, I've also restarted my phone, it's also been over 24hrs and still not working can someone please help.

[Cody92]

Thanks, so I do have the us data add and have similar a ticket so now I'm just waiting on support to get ahold of me.  Thank you everyone for the help I really appreciate it and it definitely made things alot easier and quicker.

[Phil_Adelphus]

@Cody92   To remove your email address tap the little v in a circle top right of your post and it will give you the edit option.

[Cody92]

Yeah I submitted a ticket about it now hopefully they get back to me soon and public mobile needs to get chat support so you can actually talk with a person and not just a robot, things would definitely be alot easier.  Thank you I really appreciate it. 

[Handy1]

@Cody92  Yes use the link in my last reply and message support and ask if they can reverse it for you and get the proper add on instead 

[Cody92]

My data limiter isn't on so can't be that but thank for the suggestion and how would i remove my email address without loosing this chat ?

[hTideGnow · Accepted solution]

hi @Cody92 

if you really got the wrong addon and has not used it at all, yes, only support can sort it out

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  

If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage     

[Cody92]

Sounds like that's exactly what happened cause it does tell me it expires in 15 days not 30 and the only to fix this is talking to contact support ?

[hTideGnow]

HI @Cody92 

this is just a forum and we are just customers, remove your email address

and maybe your phone's data limiter is blocking it.  Have a look and remove the data limit 

[Handy1]

@Cody92  Did you possible get the us roaming data add  on by accident . If you look in your account overview page does it say it will expire in 15 days and not 30 . If it says 15—14 days left then you got the wrong add on and you can ask support to revert it for you , either way contact support to investigate 

submit ticket with support using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Cody92]

My data roaming setting is already on.

[hairbag1]

@Cody92 

in your cellphone settings...make sure Data Roaming is enabled.