Data ad on purchase

[scarz613]

I purchased data add on but it's not working do I have to wait before it activates

[gblackma]

@scarz613 if in the US don't to get to enable roaming and restart your phone.

[Jb456]

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@ChuckYeah wrote:

@Jb456  @scarz613 did see T-Mobile was affected. Not sure about at&t?

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@ChuckYeah nice, good to know.

@scarz613 if it's a USA add-on. Try manually switching network to Att.. let us know if it works.

[ChuckYeah]

@Jb456  @scarz613 did see T-Mobile was affected. Not sure about at&t?

[gblackma]

@scarz613 It's active if it's in your account. However, there is a Canada wide data outage. Please be patient as it is resolved.

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@scarz613 wrote:

I purchased data add on but it's not working do I have to wait before it activates

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[Jb456]

USA ROAMING add-on or Canada?

If it's Canada there is Canada wide network outages affecting many on Public Mobile. Hopefully they fix it soon.

If it's USA have you done the two steps to purchase an add-on as its two steps to buy add-on. Link below is guide.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/td-p/198974

Take note not sure if current outage affects USA roaming addon