Data Used Seems to be Incorrect on my Account Overview Page

[Eli33]

On my Account Overview page, the amount of data used doesn't seem to be calculated correctly.  It's showing that I've used 141.52MB of data since Aug. 20th, but in the usage history it shows that I've only used 19.18MB since the 20th.  

[Eli33]

Okay, thanks for that information.  I will do that if needed.

I checked the data usage today and it actually decreased from 141.52 yesterday, to 41.53 today which seems more reasonable.  I will wait a few more days to see if it's accurate.

[EB0 · Accepted solution]

@Eli33 

The data usage is not accurate, it seems to start with 100mb, it should be fixed by the next day morning after 8:00 am EST, as the data is gets updated overnight 

if you still have the same issue by tomorrow, then you need to submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Eli33]

Yes, I'm checking it on my laptop.  I don't use my data that much so I don't think there can be difference of 122.34MB unless the calculation is as of a different date.

[Eli33]

Hi, I've turned off my mobile data and will check the balance again tomorrow.  I don't use my data that much so I don't think there can be difference of 122.34MB unless the calculation is as of a different date.

[HCorbees]

Have you tried logging into your account from a desktop computer instead of your phone? I found it updated on my laptop then updated on my phone.

[fixin1]

@Eli33 - Data Updates every couple hours (In the evening)

Also the Account Overview immediately updates while the Usage History does not.