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Data Used Seems to be Incorrect on my Account Overview Page

Eli33
Great Neighbour / Super Voisin

On my Account Overview page, the amount of data used doesn't seem to be calculated correctly.  It's showing that I've used 141.52MB of data since Aug. 20th, but in the usage history it shows that I've only used 19.18MB since the 20th.  

4 REPLIES 4

Eli33
Great Neighbour / Super Voisin

Yes, I'm checking it on my laptop.  I don't use my data that much so I don't think there can be difference of 122.34MB unless the calculation is as of a different date.

Eli33
Great Neighbour / Super Voisin

Hi, I've turned off my mobile data and will check the balance again tomorrow.  I don't use my data that much so I don't think there can be difference of 122.34MB unless the calculation is as of a different date.

HCorbees
Great Neighbour / Super Voisin

Have you tried logging into your account from a desktop computer instead of your phone? I found it updated on my laptop then updated on my phone.

fixin1
Deputy Mayor / Adjoint au Maire

@Eli33 - Data Updates every couple hours (In the evening)

Also the Account Overview immediately updates while the Usage History does not.

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