activation process gone wrong

[LeePublic1]

I tried to activate my new plan on eSIM and I selected secondary sim because I thought that was the free eSIM that was going to be activated on. It was in the middle of activation of the eSIM that it turned into SOS on my iphone. and I touched something and it errored out. Please help me fix my problem! I have no cellular service now.

[LeePublic1]

Yes, I am in contact with a CS_Agent.

[hTideGnow]

hi @LeePublic1 

you open ticket with PM yet?

if you have a physical sim, test on another phone.

if you have eSIM, one thing you can do is to buy a new eSIM and should resolve the issue.  Go to PM app, Account page, and click Puchase sim card and choose eSIM

[LeePublic1]

Hi everyone,

I recently ported my Koodo number to Public Mobile on an iPhone eSIM. The port completed successfully: calls and SMS work, and the phone shows 5G+, but cellular data is not working.

In Settings → Cellular → Public Mobile → Cellular Data Network, the APN still shows isp.mb.com. I’ve tried:

• Resetting network settings

• Restarting the phone

• Toggling Airplane Mode

Despite this, I can’t connect to data, although usage seems to be counted.

Has anyone experienced this before? Any tips to get the correct APN / data working on an iPhone eSIM after a port?

Thanks in advance!

[hTideGnow]

hi @LeePublic1 

since you are porting from Koodo, it is easier, porting team can help you to move the line directly

 I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage          

[BKNS27]

@LeePublic1 

Always best to use your Koodo account number to avoid any confusion between the dual SIM.

Contact a CS_Agent but i would suggest you have the Koodo account number handy with communicating with an agent to straighten it out for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[LeePublic1]

Hi, I’m trying to port my Koodo SK number to Public Mobile on an iPhone with dual SIM (Koodo physical SIM + Fizz eSIM). My account shows normal and payment is confirmed, but the port hasn’t completed.

When I check my iPhone, the IMEIs appear swapped/reversed depending on which SIM is inserted. Because of this, I haven’t confirmed the port via SMS — I’m not sure which IMEI to use for the Public Mobile eSIM.

Has anyone experienced dual SIM port issues with swapped IMEIs? I’m looking for advice on:

• Confirming the correct IMEI

• Provisioning the eSIM correctly

• Safely completing the port

Thanks in advance!

[Frank52]

You can find your IMEI number quickly by dialing *#06# on your phone's dialer, which brings up an on-screen pop-up; alternatively, check the device's Settings app (under "About Phone" or "General > About")

[LeePublic1]

Hi,I just got a text message saying they’ve got the port request, but I need to make sure the imei number is correct. @Handy1

[Handy1]

@LeePublic1  I think you should get support help you fix and straighten out 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[LeePublic1]

I’m trying to port my Koodo SK number to Public Mobile, but it’s not fully ported yet and the app shows “subscription expired” even though I’ve paid. My iPhone has two active lines (Koodo SIM + Fizz eSIM), and the IMEIs appear swapped/reversed. I’m not sure which IMEI to use for the Public Mobile eSIM.

Has anyone dealt with dual SIM activations with swapped IMEIs? Any tips on how to get the port and activation to go through smoothly?

[golfball]

In my experience if an error happens while activating an eSIM you won't be able to use it. You have two options, buy a new SIM and try again (and ask support to refund it later) or just wait for customer support to respond.

[LeePublic1]

I’m still having trouble, my fizz number is active now, but my Koodo postpaid number is still in limbo.

[slusagm]

---

@LeePublic1 wrote:

I cannot access both SIM cards, they are dimmed out.

---

that is a device issue. 

Reboot phone and Reset network settings and check again 

[LeePublic1]

I cannot access both SIM cards, they are dimmed out.

[slusagm]

@LeePublic1 

iPhone 15 can handle 2 active eSIM.  But make it easily , try disabling Fizz esim first and set PM as primary 

if that does not connect, then ask PM to help,  message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[LeePublic1]

iphone 15 i have a secondary number with FIzz on my iPhone 15. 

[slusagm · Accepted solution]

wat phone you have ? some phones can only handle one active eSIM , they cannot do dual active eSIM, although they can handle one physical sim one eSIM

but try this, disable your other eSIM first, but do not delete

then enable PM esim and make it Primary, Reset network settings