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Data Doesn’t Seem to be Working

TessieBoo
Model Citizen / Citoyen Modèle

A new day, a new question……

I upgraded my plan yesterday to the new special, $40 for 4GB and 15GB of data.  I turned on my data 45 minutes ago, and have been trying to download a picture for the same length of time.  I’ve rebooted my phone twice, and turned my wifi off, and it’s still stuck in downloading.  Now that I have a whole lot more data, I would like to use it.  Can anyone advise me what to try next?  Thank you so much. 
oh, my new plan started today as it’s my renewal date.

33 REPLIES 33

TessieBoo
Model Citizen / Citoyen Modèle

I’ve reset the network.  Will try removing thr SIM Card…thank you for the suggestion.

mimmo
Retired Oracle / Oracle Retraité

Have you logged in to self serve does the 15gb of data show under add-ons?

JK8
Mayor / Maire

@TessieBoo 

 

Can you try resetting your network settings or reinserting sim card.

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