11-01-2021 09:51 PM - edited 01-06-2022 03:55 AM
Can anyone tell me the response time for the CSA's today? I need to know if I have the no reply glitch again. I have an urgent issue. thx
Solved! Go to Solution.
11-02-2021 10:01 AM
@mimmo wrote:@darlicious sorry I still don't understand what was the point of having this account. As it's not your primary one, Especially that it was suspended?
Suspended accounts (lack of payment / lost stolen)
- don't accumulate rewards
- have to be active if /when pm gives a freebies
- Has to be paid to want to use
@mimmo : Me again... 🙂
I have a third account that I call my dormant account. I renew it every 4 months, use it as a data account for a month and then return to what I call my data account for the next three months. (yeah yeah days) It's on the old $10 plan so there's a bit of a keeper thing going on as well.
1. YMMV
2. Yes.
3. Yes as above
It seems to me darlicious is "managing" (mis 🙂 ) the account for someone else.
11-02-2021 09:48 AM
@darlicious sorry I still don't understand what was the point of having this account. As it's not your primary one, Especially that it was suspended?
Suspended accounts (lack of payment / lost stolen)
11-02-2021 02:11 AM
@darlicious Time to put all referrals renewal dates in the calendar with at-least two reminders.
🙂
:Trying to cheer you up:
11-02-2021 02:02 AM
The rewards and plan are not an issue.....accumulated data and minute add ons and balance on the account are the issue. And the phone number of course but at least it's a pm number.
11-02-2021 01:55 AM
@Anonymous
Yes a missing apostrophe.....
Yes so I guess I will just have to wait 'til morning for what I strongly suspect will be "I'm sorry no there is nothing we can do....." But I will hope for the best and prepare for the worst. I just cant figure out how I mixed up the date. I mean if I had turn reactivate on Halloween I would have remembered that date.....sigh.....😞
11-02-2021 01:53 AM
@darlicious referral or own account.. situation is too bad.
Even if CSA reply first thing tomorrow morning, question remains that would they able to re-activate cancelled account with all earned rewards and retained plan(if not offered anymore).
Keep us in the loop... it will be interesting to know these answers.
11-02-2021 01:17 AM
@mimmo wrote:@darlicious what is a referrals account, how does it work especially when it's in lost stolen mode?
My kingdom for an apostrophe.
"referral's account" = an account that belongs to a referral
is how I interpret it anyway. 🙂
11-02-2021 01:12 AM
@darlicious what is a referrals account, how does it work especially when it's in lost stolen mode?
11-02-2021 12:51 AM
@darlicious : I guess you'll get to test out all that customer service theory you're always on about. 🙂
11-01-2021 10:56 PM
Ah gee thanks for that.....thats why I went to double check the other night but the site was down for unscheduled maintenance. Then it slipped my mind.....
11-01-2021 10:50 PM
@darlicious wrote:Lol....its not a referral its a referrals account on day 90 without payment.
@darlicious, you should know better lol this is why we recommend dealing with this on Day 85 or so
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
11-01-2021 10:45 PM
Today is day 90.
11-01-2021 10:35 PM
.. so Nov 3 is not the 89th day? you missed the 90th day?
11-01-2021 10:30 PM
@Anonymous
Definitely cancelled I just called 1 855 4PUBLIC and got the message we can't find your phone number. Crapola!!
11-01-2021 10:26 PM
Well I'm hoping for help today. I was sure I still had two days left but since I can't login or reset the password I'm assuming the worst. The last time I went to double check the date the other day self serve was down and I forgot to try again but wasn't worried because I was sure day 89 was November 3rd.
11-01-2021 10:25 PM
If your sent folder pm or ticket # is before midnight ET I would think they would accommodate. They can do anything they like whenever they like but it seems reasonable that if you started the "conversation" before midnight then they should be customer-service reasonable about it. After that then all bets are off.
11-01-2021 10:21 PM
oh no...
i wonder if you can prove you have try to contact them before 90th day deadline but there is delay on their end for not replying.. would they help to reactive the account on the 91st or even 92nd day..
11-01-2021 10:18 PM
Lol....its not a referral its a referrals account on day 90 without payment.
11-01-2021 10:14 PM
it's past 10pm EST already... given that referral is not urgent.. maybe check back early tomorrow.. LoL
11-01-2021 10:05 PM
45 minutes and counting....
11-01-2021 10:03 PM
Thank you. Hopefully I get a reply shortly on this account or my other community account. I may have messed up a referrals account I am in slight panic mode.😲
11-01-2021 10:00 PM
you are lucky. , i have the answer today. i opened a ticket for asking some non-important , non urgent question. I got the reply within 30 mins