Current Customers Cannot Downgrade plans? ?

[shelly202323]

Why are current customers getting screwed? Why is it that current plan owners cannot downgrade their plans from a higher price point to a lower price promotional plan.

Public Mobile this is extremely bad business practice!

[Bbteaz]

You could probably cancel and switch to another provider and then come back when you see a deal. I noticed the deals are usually on black Friday week or boxing week. I initially signed up after black friday because they had a $35 plan US/CAN/MEX for 50GB. Then on boxing week they had the same price but with 75GB with 1000LD minutes. I was able to change because it was the same price but I was not able to downgrade to their 20GB plan US/CAN/MEX plan for $29 which is probably the one that I really want but it's only $6 difference. 

[DennyCrane]

@jothunder It's disappointing and peculiar, for sure. But they're within their rights to do so, so I don't think a CCTS complaint will go anywhere. Not to mention you're not locked in, so you can leave and come back as a new customer anytime.

If enough people vote with their wallets and leave over these silly business practices, things may change.

[jothunder]

This is a very poor business practice.   I would suggest filing a complaint to CCTS.

https://crtc.gc.ca/eng/phone/plaint.htm#p4

[BLP0 · Accepted solution]

The $30 / 20 gig plan was the one to make me wish I could downgrade.  Ended up staying when they bumped it up to 35$/75 gigs.  Now i'm just going to never switch on wifi lol .

[WarrenTg]

Just found a cheaper option to port out and then port back to gain access to all PM plans. Fizz mobile: free eSIM + cheapest plan $8. Link below:

https://fizz.ca/en/mobile?CVRG=108&DATA=231&PLAN=3&SMS=91&VOICE=232&WIZARD=mobile

[DennyCrane]

Yup that's another way. I'd suggest Lucky Mobile. Free esim and $15 for their cheapest plan.

[WarrenTg]

Try porting out to No Name Mobile temporarily (get a SIM card, now at $2.5, at any No Frills store with lowest plan cost $19) and then port back as a new customer to get access to any plan you want. So the only cost is $19+$2.5=$21.5.

[goathead]

Yep, this is an awful policy. 

[DennyCrane]

@Anotherpaul778 Yes because it's still less money per 30 at cycle, so they don't allow it. The $30 plan seems to be an exception and will unlock plans over $30, but not under.

[Anotherpaul778]

I also tired to downgrade my $34 50gb can us plan from last year to the lowest plan which is the $30 20gb 4g plan.   I never go over 5gb per month so no worries there.   I thought once I downgraded to this $30 4g plan I will be able to join the $29 20gb can us Mex plan.  But no dice.   Just FYI. 

[Handy1]

@Yogen  Because unfortunately PM has made it harder to downgrade plan price and just wants to see people upgrade plan price . You could always port number out and back in on newly created account with new sim and email to get desired plan 

[Yogen]

why i can not change plan from 30 dollars to 23 dollars thats not right if i go freedom then you loose custmur 

[Handy1]

@shelly202323  I understand your frustration and its not easy to downgrade plan price but their is a option for some to do grad plan price to $30 plan for those that are on $34 plan or higher but not as many option as before when we could switch to all plans offered like the $15 and $25 plan that are no longer offers anymore and public made so most choices are to upgrade plan price . But if you look carefully there should be an option to downgrade just won’t be as attractive or as many options as what we. used to have . But if you have $30 option you can change to it immediately and then should see the $35 75GB MEX roaming plan available to change  to for next renewal to take advantage of that offer that I belive is the very best value offer public mobile has ever offered . But if your on $30 plan you won’t be able to choose anything less expensive as PM see $30 plan as low cost option to begin with so the $19 plan and $23 plan won’t be available and only for new activation or those still on the old $13 plan or $15 plan will see those option available unfortunately 

[DennyCrane]

Since this discontinuation of the legacy rewards program there is very little incentive to keep up our tenure anyway. If you really want a plan that isn't available to you, port out to Lucky Mobile temporarily and then port back as a new customer to get access to all plans.

What plan are you on and which one are you trying to get?

[Sansan]

@shelly202323  you're correct! Unfortunately  Public Mobile doesn't see these messages only customers. 

They only allow you to switch to offers in Your Account. 

But every business does this.