11-22-202312:34 AM - last edited on 11-22-202312:39 AM by computergeek541
Hi there!
my wife phone got stolen and she could not login to her public mobile account to update her new sim card and could not login to her gmail account to get the verify code number from public mobile. Anyone know what to do? Can I ask Telus agents at the store to help my wife with this problem? Thanks so much!!!
Is the account still working? If so then if you haven't heard back yet or still unresolved by them, do you know if her account has volte enabled? If so then click on that did not send link and choose the voice option which will call the number and leave a voicemail and then you can retrieve it and log in.
Just login to your account and click on Resend Code/Didn’t Receive Code and have the 2FA code sent by email so you can access her account to put a pause on the service by reporting Lost/Stolen phone.
Also, login to your phone account and Blacklist her phone so it will be locked.
When the login asks for a phone number, click "Try another way" and get it to send the verification code to your email instead. Then, once you're logged in, you can change the phone number on the account to something else for the mean time.
my wife phone got stolen and she could not login to her public mobile account to update her new sim card and could not login to her gmail account to get the verify code number from public mobile. Anyone know what to do? Can I ask Telus agents at the store to help my wife with this problem? Thanks so much!!!
Sorry, but storre employees cannot help. All suport is provided online.
