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Correct Plan Not Reflecting Under Account

GFR1
Great Neighbour / Super Voisin

In Nov I changed my plan to the $35 50GB Can-US-Mexico plan to start with my next payment date of Dec 10th. On Dec 10th $35 + tax was withdrawn (instead of my old amount of $34). I was just checking my account and under Subscription it still reflects my old $34 Can-US plan although the Payment History screen reflects $35 for the Can-US- Mexico plan correctly. From the Subscription page I went and changed again to the $35 Mexico plan to be effective on the next payment date in Jan - but should I be contacting PM about this? Has this happened to anyone else?

3 REPLIES 3

GFR1
Great Neighbour / Super Voisin

Thank you. Good to know. The incorrect subscription was showing on my phone, but I just checked on my iPad and it is correct. I will delete the app on my phone and reinstall which will clear the cache. Thanks for your help.

hTideGnow
Mayor / Maire

hi @GFR1 

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

slusagm
Mayor / Maire

PM site has poor cache control.  So, if you are using browser, use Incognito mode to login 

if you are using PM app , logout completely, clear cache or even clear app data and relogin

with that, you will see the correct plan 

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