@Handy1 wrote:
@computergeek541 when porting into PM on activation then the number is stored in the eversafe profile . I’ve found when you port in to PM account that has a temp number . It’s best to log into the account with temp number and update the ever safe number to the intended number to port in . If not my experience has been it still store the temp number until you actually go in the account and update the ever safe number to newly ported in one . And I think this is what’s happened to the OP
I'm fully aware that the number for the 2FA doesn't automatically get updated. When I said that the temporary number gets immediately replaced, I was emphasizing that the old phone number is gone/no longer in service at that point. That's the phone number that is shown in Self Serve as belonging to the customer, and not the one on file for Eversafe. In any event, the customer would have to had to use the option to send the 2FA code by e-mail to be able to change the phone number linked to Eversafe, as access would have first had be regained to do that. While's it's true that what you said could be done, the customer who started this thread wouldn't have been able to do that in hindsight.
