Its best to use treat the forum as your entry into the public mobile community college program. Come here to learn everything you can about how public mobile mobile works, your service, your self serve account and how to manage them. Public mobile's service is DIY. It gives you almost full control over your mobile service and account so unlikeother provider's where you hsve to call them to change something or order a certain service at pm you do that yourself.
If you have a problem with your phone you come to the community and post you question. Other members will help you troubleshoot the issue, test different aspects of it and by giving feedback we isolate the problem and offer suggestions on how to fix it. The same goes with service if your data isn't working or how you change your plan or how a flash sale works. The only thing we can't do is fix certain account only problems like you accidently bought the wrong add on....we can tell how to avoid making the mistake in thd first place but ultimately you will have to contact the moderators.
Our purpose as community members helping other community members is to avoid that dreaded phrase "Contact the moderators" here's how....but when it an account issue that only they can access and fix then we begrudgingly do....but part of the fun of helping others is trying to figure out what the issue is, what caused it and how do we fix it without getting pm involved ? Kind of like when you were a kid in trouble and you would try anything to get out of a mess without them ever finding out!
So as you participate in the community you learn as go.....at first being the one who asks a lot of questions and you post, bravo answers or posts that you agree with, learn from or for me often the ones that make me laugh! You can contribute to threads are a discussion of a certain topic, share you personal experience on activating your sim card or your first referral and as you gain knowledge you can then help others.
If a member asks a question that you don't know the answer to make the search bar your best friend. Type the key words or the question the OP (original poster)has asked and tap "go". You will get a list of similar questions some wth a green checkmark indicating a solution. Read a few and if the solution is the same you likely have the answer or solution. If you are pretty sure but not 100% sure then mention it. If you get corrected acknowledge it and edit your post if necessary.
A great piece of advice I was given despite my utter lack of computer skills was...."Remember google is your friend!" There have been many times with eyes glazed over reading some technobabble between the computer science types that I google the subject to wrap my brain around it in layman's terms or find a solution that I may not understand but it works!
Make your goal in the community to learn how to manage your account and service. Make your reward the thank you from a fellow customer you helped, commiserated with or simply made laugh after a frustrating activation. The actual community reward $$ is a pleasant surprise in your account like a scratch and win ticket that gives you back the cash you spent on it.
Welcome to the community and welcome to public mobile!
