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Subarlou57
Good Citizen / Bon Citoyen

I paid for 2 plans in August 

i upgraded to 5g and my phone is not equipped for 5g. I did not get credit for my other plan. I need to go back to LTE 4g

4 REPLIES 4

will13am
Oracle
Oracle

@Subarlou57 , 5G is a marketing term for speed cap.  If you can exceed the 100 mbits/s speed cap for 4G, then your current plan is giving you some sort of benefit.  

Chalupa_Batman
Mayor / Maire

On a side note, this is a pretty solid deal for a LTE plan. 

KennethJAdams_0-1695430084711.png

 

Handy1
Mayor / Maire

@Subarlou57  Sorry PM it ore paid no refunds , but even with your phone set to 4G/LTE you can still get better speeds then 100mbs of a 4G plan being on a5G plan . Do a speed test to confirm 

Speed test

https://www.speedtest.net/apps

Chalupa_Batman
Mayor / Maire

Hi @Subarlou57 

Public Mobile is pre paid. So if you've already paid for a 5G plan, it's yours for the 30 days. You can pick a different plan however because you already paid for the 30 days, change the plan for the renewal date. You won't lose money that way. Make sense?

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