09-22-2023 07:54 PM
09-22-2023 08:25 PM
Hi @Sa__na
Usually to accept promotional offers via text message from PM, all you have to do is reply YES and it SHOULD start on your next cycle UNLESS it's within the next few days. For example, I was offered a promo and it was to start on my next cycle. Because I was 4 days away, it wasn't processed and started the next cycle. I now have the $25 Unlimited Calling with 5GB of data.
Would you mind taking a screenshot and sharing the offer you got?
09-22-2023 07:57 PM
@Sa__na If you replied YES to the promo text it will change on your renewal date automatically
09-22-2023 07:57 PM
If you responded to take advantage of one of the texted promotional plans, it should automatically be setup to change on your next plan renewal.