03-28-2023 03:45 PM
i am being charged wrong amount. How do I get a hold of support to have this corrected and the overcharges credited back to my account?
Solved! Go to Solution.
03-28-2023 04:04 PM
can you provide a screen shot of the payment statement where you see the error ?
Log in on your laptop (using incognito mode)..then Payments / View Payment History...then do the screen shot.
03-28-2023 03:47 PM
@Indemand PM usually wont charge wrong. what amount did they charge you? Remember all plan need to add tax on top. E.g, a $40 plan shows on your My Account will be charged $40 + tax on your credit card
Also, you might see 2 charges on the credit card, but one of the two will be just a pending charge and will be dropped off in couple days
If you are certain PM charged you wrong, you can open ticket with them :
1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there