Charged for service not provided

[CPC26]

My account was charged 66$ Nov 8th, and yet it says my current plan is the 15$ one

[softech]

@CPC26   because of the poor cache issue, I suggest to always use Incognito mode when you try to access My Account.  Incognito mode to force the page to call the server for updated info/usage instead of showing cached information

[HALIMACS]

@CPC26 

This is likely due to a caching issue within the Public Mobile self-serve site.

Clear your system cache and cookies, then open and incognito tab, before trying logging in again.

Then, when on the self-serve screen, tap this area to be sure you're getting a non-cached version of the page: