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Charged for full plan with options, basic 30 day service started, charged to top off my account.

MikeJ
Great Neighbour / Super Voisin

Hello,

I just purchased a sim card today and activated service. I do not know if it was due to ad block being enabled, an issue with something else on my end, or if it was a mistake with the website, but I set up my phone plan to be 90 days, unlimited calling to Canada/US, global texting, and the 3 gb + bonus data, for $180 per 90 days.

 

I got the confirmation texts that service was started, etc, but I was getting the "Sign into the network" notification, which would not go away with any APN changes. I eventually went back online onto my account and found that my account was somehow started with only the basic 30 day plan with no options added ($10), which was removed from my balance. I had to top off my account to get back to the $180 so I could enable my service.

 

After I had the $180 in my account, I changed my plan and right away, the data connected, and everything worked great.

 

This is less of a "I need help" message and more of a "possible bug" or "possible solution" if someone else has similar issues of not being able to start service properly. I will be messaging the moderators to see if I can be credited the topping off amount.

1 REPLY 1

SD08
Retired Oracle / Oracle Retraité

Yes, this is a known bug that has occurred in recent activations in the past couple of months.   The mods should be able to add the extra amount back to your account as a credit to use toward future purchases/renewals.

 

Click this Moderator_Team link to private message for assistance.
More info on moderators:  http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

Include your phone number.

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