Charged Three Times for One Activation

[rcneville]

I have a serious problem which I cannot seem to deal with through online help.  I tried to submit a ticket but can’t find anyway to explain the problem. I believe I need help from a person. 

i am new customer. I successfully activated a SIM card for my wife’s phone. When I tried to do so for my phone I had problems and tried several times without apparent success because my SIM card showed as invalid.  I finally went to London Drugs and purchased a new SIM card, which the clerk successfully activated.

When I got home I discovered that my credit card has been charged for THREE ACTIVATIONS.   This clearly has to be fixed and fast.  It is just not acceptable. 

Will someone please contact me at so that we can solve this problem. I have to say that my early experience as a customer was not very enjoyable.   Customer support just has to be better than this. 

Please help.

Robert

[will13am]

@rcneville , you could contact the moderator team for a refund.  It is likely that you have funds in your self serve account that can be used for future renewals.  It would be easiest to leave the funds in the account.  Otherwise, the moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.  Welcome to Public Mobile.

[gblackma]

@rcneville please use the 3 dots on the top right of your post to remove your personal information from the post. This is a public forum. Stay safe. 

[RossN · Accepted solution]

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@rcneville wrote:

I have a serious problem which I cannot seem to deal with through online help.  I tried to submit a ticket but can’t find anyway to explain the problem. I believe I need help from a person. 

i am new customer. I successfully activated a SIM card for my wife’s phone. When I tried to do so for my phone I had problems and tried several times without apparent success because my SIM card I finally went to London Drugs and purchased SIM card, which the clerk successfully activated.

When I got home I discovered that my credit card has been charged for THREE ACTIVATIONS.   This clearly has to be fixed and fast.  It is just not acceptable. 

Will someone please contact me at rcneville@fastmail.com so that we can solve this problem. I have to say that my early experience as a PM customer I not very enjoyable.   Customer support just has to be better than this. 

Please help.

Robert

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@rcneville contact a moderator for assistance to contact a moderator  click on the ? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator mention overpayed      check the envelope top right corner for a reply response time is 2 to 48 hours