3rd month in a row account is suspended

[TealosxD]

How do I activate my account. It's on Auto Pay. I have money......Getting really over this. 

[kselmak]

@TealosxD 

I would suggest to do manual topup every month, it will not affect your rewards.

Don't choose the amount due but 'different amount' option. You don't need to take the card off of autopay for that.

You may also want to contact moderators to take a closer look at your account maybe there is something they can do. It would be nice to know that if you forget to pay autopay actually have chance to execute and pay it

[will13am]

@TealosxD , if you have a credit card added to the account, try manually adding $1 to make sure the card is working.  Otherwise, I agree with reaching out to the moderator team for assistance.  

[gblackma]

@TealosxD You may reactivate a suspended account online or by calling 611.
Via your account online
1. If you have already registered, or will first register, a credit card, go to step 2. OR deposit a voucher for at least your plan cost and go to step 3.
2. Go to the payment tab, select single payment and  amount due.
3. Select the reactivate account button.
4. Restart your phone.
or Using 611 to make your payment: ( you need your 4 digit pin to buy an add on)
1. press 1 to make payment
2. press 2 credit card ( or 1 voucher)
3. press 1 amount due.
4. Restart your phone.

Stay safe.

[TealosxD]

I think there has to be a banking issue no work around was doing anything. I'm sure you could understand the frustration. But I figured the same. 
I took autopay off and manually paid as when I tried prior it would keep saying there's enough in my account already. 

I will try your workaround and see if that works. 
Cheers.

[gpixel]

@TealosxD turn off your device take your sim out, turn on your device and reinsert the sim. check to see if it reactivates itself

can I suggest just manually paying ahead of time? 

credits to LurganIeUk
For your future use and thought. Since we all depend on our mobile devices we need to have reliable service so here is a method to insure yourself to avoid the insufficient funds situation.

Manually pay 30 days ahead. Leave auto pay in place (just in case) as that alone gives you $2 off and if it is NOT used you will still get the $2 off. Then when you receive your text that your account has been paid, that then becomes your reminder to prepay again. Depending on the accumulation of any earned (vs expected) credits you may occasionally downward adjust the amount you prepay. Do a screen print of your text and treat it like a bill to pay.

[RossN · Accepted solution]

@TealosxD there must be an issue with your account contact a moderator for assistance to contact a moderator  click on the ? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator mention autopay issues      check the envelope top right corner for a reply response time is 2 to 48 hours