Changing my base plan didn't work correctly

[chiwai831]

Hi there,

I was re-activating my account since I have been on vacation for the last 2 months, I chose the 90 day, unlimited provincial talk and unlimited text with 6GB at 4G LTE speed ($135). Since it wouldn't let me pressthe change on next renewal date button, I pressed the Top up button next to it. It auomtically charged me $135 which is the cost of the new plan, but once the transaction went through it only deducted $42 from the $135 which was the old plan's price that I no longer want. Can this be fixed? Also, am I doing this incorrectly? Is there no way to re-activate your account on a plan other than your old one?

Thanks,

Chi-wai

[ShawnC13]

@chiwai831, just to add to this once a plan is suspended only a Moderator can change the plan and that is why you were unable to do it yourself.  As stated you will need to contact  moderator. 

To send a private message to a moderator click this link.

In your message please include:

• PM Phone Number
• 4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)
• account number 
• date of birth
• complete address listed on account with postal code
• email address on account
• most commonly called numbers
• alternate number listed on the account
• last payment date and amount
• last 4 digits of the credit card
• Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

[Mana]

@chiwai831 you will need mods help to get your plan changed. 

Please send a private message to @CS_Agent. In your message to them please include:

- explanation of your issue

- your account number

- your phone number.