Changing email

[RavingRaven]

Has anyone had a problem when changing their email in their self serve account/eversafe iD? I get an error message "Failed policy validation". My old email remains but my new email recieved a public mobile email saying my email has been updated to it? I haven't logged out yet as I'm unsure if this will screw up my login ?

[RavingRaven]

I always use private mode out of habit. Tried again to change it and got the same error code "Failed Policy Validation". But the new email gets an email from Public Mobile saying it's been updated yet again.

[Phil_Adelphus]

@RavingRaven  I had a similar thing with the phone number in Eversafe.  I had a PM phone number for a few months before I ported in my main number. The phone number changed in the general profile but not in the Eversafe one so it kept sending the 2FA code to the now defunct number.  I had to get the 2FA code sent by email instead. So I changed the phone number in the Eversafe profile and it started sending the codes to the right number even though Eversafe still visually showed the old one. Customer service asked me to clear the browser cache and cookies and that fixed it.

[Handy1]

@RavingRaven  So you know both emails once your logged out try logging back in incognito mode private mode or from another device and test it out . Worst comes to worst you can get support to help update it for you 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437