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Changing device

shay1942
Good Citizen / Bon Citoyen

Can I use my current plan on a new phone? If yes, how is the procedure? I use eSim. Thanks

8 REPLIES 8

Flirtybmw
Great Neighbour / Super Voisin

If ypu have a physical sim card, just put it in the new device.

If you have an esim, you'll need to get a new one, at a cost of $5.00 for the new device.

Hope this helps

Yummy
Mayor / Maire

If you had physical SIM it will be a matter of removing from old phone and inserting into new phone.

eSIM is not transferrable so you have to purchase new SIM and to number transfer through My Account.

HALIMACS
Mayor / Maire

@shay1942 

if you choose physical SIM card, it’s as simple as popping it out of one device and putting it in another next time

Many prefer physical SIMS for that reason.

@shay1942 

yes, just $5 to re-buy a eSIM for new phone 


@shay1942 wrote:

So it only cost $5 to transfer my plan to my new phone?


No cost to transfer...you will need a new esim at a cost of $5.

shay1942
Good Citizen / Bon Citoyen

So it only cost $5 to transfer my plan to my new phone?

hairbag1
Mayor / Maire

@shay1942 

you need to download free PM app on new phone, request a free esim   buy new esim ($5)for new phone.

softech
Oracle
Oracle

@shay1942 

For eSIM with new phone, you have to re-buy a new one for $5.  
Yes,  while eSIM is "cool", there are disadvantages as well.  For eSIM, if you have a new phone, or if you ever wipe your phone, you will have to re-buy a new eSIM again.   There is no such problem with Physical sim card.

To rebuy new eSIM, First, download the app on your new phone, click   or    at the bottom left to bring up the menu and go to Subscription & Add-on page, scroll down to the bottom and click Shop SIM Card Now.  You can buy and install eSIM from 

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